FAQs

While you can shop without registering, it helps to register for a seamless ordering experience and to get curated content and updates on our latest offers and products.

Each email address and contact phone number can only be associated with one account.

Yes, you can add multiple delivery addresses in your account. However, remember that all items placed in a single order can only be delivered to one address. If you want products delivered to another address, you will need to place separate order.

No, you can only order products which are in stock. We try to ensure availability of all products on our website, however due to seasonal nature of fruits sometimes this is not possible, in which case, you will see stock out on the website.

Please visit the My Account section on the website. You can find all the details about your order on the dashboard under order history.

You will receive an email about unavailable items and the same will be reflected on the invoice. The balance amount will be refunded to you.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced immediately. Please note that we will not be responsible for complaints after 30 minutes. This is applicable only for items that are invoiced.

You will receive an Invoice on delivery of the products.

Every once in a while, we will have a package returned to us because the couriers were unable to deliver it to you. In this case, we will notify you on mail and SMS regarding the failure in delivery along with the reason for the return of your order. You can then seek assistance from our customer support team.

We can receive packages as undeliverable for the following reasons:

• We received an incorrect address
• Failed delivery attempts (i.e. no-one was home to sign for the delivery, no one was available to collect the order on your behalf)

In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful. You can also raise the complaint within 2 hours of delivery.

Your money will be credited back to your card/wallet within 7-10 working days. The mode of return is same as the mode of payment.

Reach out to us on:

Whatsapp/Call : +91 8097110546.

Email Id: info@farm2fam.in

The order will be delivered the day after the order is placed.

Once an order is placed, you receive order confirmation mail and SMS as well as you can check the status on the My Account section of Farm 2 Fam. Post this, as soon as we dispatch your order, you receive another mail and SMS, both of which include the tracking ID that can be used to track the order. This tracking ID will also be visible in the My Account section.

Fresh fruits are hand-picked. They are then packaged with minimum touch while ensuring hygienic and careful handling of all our products. The fruits high quality re-usable packaging so that fruits retain freshness.

Once your order is received, our products are dispatched from our distribution centre. The jars are handed over to our delivery partner who then hands it over to you. The fruits from dispatch to delivery do not have any contact except when you open the tamper-proof packaging.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address. However, once the order is placed, you cannot change the address for current order.

You will be able to check this detail right at the time of entering our website. We will remind you again at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout

A delivery charge of INR 60 is levied on order less than INR 500. There is no delivery charge on orders  above INR 500.

In case of a delay, our customer support team will keep you updated about your delivery.

Please email us on info@farm2fam.in We will contact you on priority.

If you face any issues with quality of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details of your order as well as the issue you faced.

We do not support returns and exchanges for fresh produce. However, if you face any issues with the quality or packaging of the product, please reach out to our customer support team with details and we will assist you as quickly as we can. You can raise the complaint within 2 hours of delivery.